Job#: 3038415

Job Description:

Location: Juno Beach, Florida (Onsite)

This is a client service position that supports development efforts. The role involves helping developers communicate our story in communities nationwide to permit and build a growing portfolio of wind, solar, and energy storage projects. The position requires using a full range of communications services, including messaging, media relations, research, advertising, events, and digital communications. The ideal candidate is a self-starter and a strong writer with a commitment to client service.

• Support the development and execution of strategic communications plans, key messages, programs, and campaigns to meet business objectives.
• Create visual and written content for internal and external channels such as newsletters, digital and social media, and video.
• Provide full account management support for business, commercial, industrial, national, and government customers.
• Handle customer requests, complaints, and claims while ensuring compliance with company policies and industry regulations.
• Serve as a liaison for assigned business units and act as a project manager for campaigns and cross-functional initiatives.
• Draft media statements and press releases, answer media inquiries, and serve as a media spokesperson, which may include after-hours media duty.
• Proactively build relationships with the media and seek opportunities to tell the company story.
• Independently manage customer accounts, including dispute resolution, and provide support in claims processing and revenue recovery.
• Train and mentor junior team members in customer service best practices.
• Support the planning and cross-functional execution of events and emergency events as assigned.

Education: High School Diploma is required.

Experience: A minimum of two years of experience in customer service, sales, claims, customer accounting, or revenue recovery.

Skills: Proficiency in CRM software and knowledge of relevant laws and regulations governing customer account management. Strong planning capabilities with excellent verbal and written communication skills are necessary. Driving will be required for this position.

• An Associate’s or Bachelor's degree is preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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