Job#: 3038527

Job Description:

Scheduling Representative

Location: Saint Louis, Missouri (Partial Remote)

Role Overview

As a Scheduling Representative, you will often be the first point of contact for patients. This role requires a high standard of customer service and compassion, facilitating all components of a patient's entrance into a healthcare facility. The position involves accurate collection of demographics and insurance information, benefit verification, and ensuring patient safety by correctly identifying individuals within the master person index (MPI). This is a high-volume role, handling approximately 75 calls per day in a metrics-driven environment.

Key Responsibilities

• Provide professional, positive, and patient-focused communication with all patients, families, and co-workers.
• Perform hospital registration and scheduling, verify insurance, and manage documents within multiple systems.
• Handle a high volume of inbound calls, multitasking between phone and system screens.
• Ensure accurate appointment details, including provider, location, and preparation instructions.
• Manage time effectively and prioritize tasks to resolve scheduling conflicts or patient concerns.
• Educate patients on financial responsibilities and collect applicable payments.
• Understand and enforce compliance with regulatory guidelines, including HIPAA Privacy Standards.
• Maintain alertness and work in a safe manner, as this is a safety-sensitive position.

Required Qualifications

• Experience in a customer service role, either via phone or in-person, ideally in a high-volume environment.
• Ability to multitask between phone calls and system screens, utilizing dual monitors.
• Professional and clear verbal and written communication skills.
• Attention to detail for ensuring accuracy in scheduling and data entry.
• Effective time management and the ability to prioritize tasks under pressure.
• Problem-solving skills to address scheduling conflicts and patient concerns.
• A strong customer service orientation, including empathy, patience, and professionalism.
• Comfort working in a metrics-driven environment focused on quality and performance.
• Adaptability to changing processes, staffing, and technology.

Preferred Qualifications

• Experience in a healthcare, medical office, or insurance setting.
• Familiarity with Epic systems.
• Understanding of medical terminology and basic clinical workflows.
• Knowledge of HIPAA regulations and patient privacy standards.
• Experience with insurance verification processes.
• Comfort with remote work tools such as Microsoft Teams, VPN, and other Microsoft applications.

Work Environment

This position requires candidates to live within a specified radius to complete 20 weeks of onsite training. Following the training period, the role will be remote. However, employees must be able to report onsite if they experience issues with equipment or internet connectivity.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.