Job#: 3038732

Job Description:

Location: Remote

An operations team is seeking an individual to execute daily operational workflows supporting enterprise and customer programs. This mid-to-senior level role supports highly sensitive and security-focused workstreams within a technology company. The position requires managing and influencing a broad range of stakeholders in a high-trust, high-accountability environment where discretion and judgment are essential.

• Execute customer account setup and configuration tasks in internal administrative systems, following established runbooks.
• Process approved request batches accurately and on schedule, verifying changes and escalating discrepancies.
• Maintain accurate records of completed work, including updating trackers and closing out request threads.
• Coordinate with internal teams across multiple deployment environments, including secure government settings.
• Propose runbook updates when documented steps differ from system behavior.
• Implement and streamline operational processes to improve efficiency and scalability.
• Drive initiatives across multiple teams and ensure successful adoption of new processes.

• Strong attention to detail in high-volume, multi-system execution work.
• Comfort working in internal admin tooling and structured workflows.
• Prior experience in operations, deployment support, or technical support is preferred.
• Clear asynchronous written communication skills.
• Ability to work US Pacific hours.
• Ability to escalate issues to internal stakeholders when necessary.
• Strong program and project management skills.
• Experience with process improvement and cross-functional collaboration.

• Experience as an Operations Manager at a technology company.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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