Job#: 3038809

Job Description:

Job Title: ServiceNow Software Engineer IV

Location: Cincinnati, OH (Onsite)

Length: 6 months

Pay Range: $72-$81

Run and manage the enterprise Unauthorized Change Detection (UCD) program to prevent, detect, and remediate unauthorized changes across critical systems. This role consolidates detection from ServiceNow, Tripwire, and mainframe DB2/SAVER into a single ServiceNow-based workflow, automates reconciliation to approved changes, and ensures compliance with ITIL 4 and financial‑sector regulatory requirements.

Key Responsibilities

• Run and manage the Unauthorized Change Detection program, including strategy, governance, metrics, and continuous improvement.
• Consolidate all detection sources into a ServiceNow workflow and dashboard, ingesting external events into the ServiceNow Event table.
• Design and maintain automated reconciliation logic that matches detected events to approved changes; drive investigation and remediation for unmatched items.
• Partner with Change Enablement, Security, Infrastructure, App, and Mainframe teams to resolve unauthorized changes and prevent recurrence.
• Oversee ServiceNow integrations, data mapping, workflow design, dashboards, and operational reporting.
• Ensure alignment with ITIL 4 best practices and OCC/FFIEC change management expectations.
• Prepare evidence for internal audit and regulatory exams; maintain clear documentation and control design.
• Lead a small cross-functional team and influence key stakeholders.

Required Skills & Experience

• 7+ years in ITSM, Change Enablement, Platform/SRE Ops, or Security Operations in a regulated financial environment.
• Strong hands-on experience with ServiceNow Change, Event/ITOM, CMDB/CSDM, and workflow automation (Flow Designer, IntegrationHub).
• Experience with Tripwire, mainframe reporting (DB2/SAVER), or similar detection/FIM tools.
• Demonstrated ability to build or oversee automated reconciliation between detection sources and approved changes.
• Solid understanding of ITIL 4 (Change Enablement, Monitoring & Event Management).
• Strong governance, analytical, and problem-solving skills, including root-cause and corrective action.
• Excellent communication skills for executive reporting and audit/regulator interaction.

Desired Skills

• ITIL 4 Managing Professional; ServiceNow CIS certifications; CISA/CISM/CRISC.
• Experience improving change quality, reducing false positives, and designing control dashboards.
• Understanding of NIST, OCC, FFIEC change/configuration management expectations.
• Knowledge of DevOps pipelines, cloud change/event signals, or CI/CD reconciliation.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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