Job#: 3038906

Job Description:

Job Description:

Position Title: Data and Reporting Analyst - Senior

Line of business: Treasury & Payment Solutions Technology

Est. Start Date: July 2, 2026

Duration/end date: 12 months

Possibility of Extension: Yes

Possibility of conversion to FTE: Yes – based on performance

Working hours: Standard 9am to 5pm

OT requirements: No

Working Location: GTA (Scarborough, Barrie, FCP or Bank place)

Is this role hybrid: 2 days/week in office (Thursday team meeting and the other is flexible)

Reason why opened: Increased workload & internal move

Project: BAU

Team size: 15 people

Team culture: Collaborative, team oriented, holistic

Candidate value proposition: Opportunity to FTE (based on performance) & continuous improvement (AI Adoption & Automation)

Summary

In this role you will transform complex ITSM and operational data into actionable insights that drive service performance, stability, and strategic decision-making.

In this role, you will lead the design and evolution of enterprise reporting solutions across Power BI, ServiceNow, and integrated data sources, enabling a shift toward proactive, insight-driven operations.

You’ll partner closely with technology, operations, and business stakeholders, acting as a trusted advisor and helping shape reporting strategies that support critical banking services.

Key Responsibilities:

• Design and deliver Power BI dashboards providing visibility into ITSM performance, KPIs, and operational health
• Integrate and analyze data across ServiceNow (Incident, Problem, Change, CMDB), cloud, infrastructure, and application sources
• Translate complex data into clear, executive-ready insights, highlighting trends, risks, and opportunities
• Perform proactive trend analysis to identify systemic issues and continuous improvement opportunities
• Partner with stakeholders to gather requirements, prioritize reporting needs, and deliver scalable solutions
• Establish and maintain standard reporting frameworks, KPI definitions, and data models
• Ensure data quality, governance, integrity, and documentation across reporting solutions
• Drive automation and continuous improvement to reduce manual effort and enhance reporting efficiency
• Facilitate cross-functional discussions to support data-informed decision-making

MUST HAVE

• 5 to 7+ years of experience in reporting, analytics, or business intelligence roles
• 5+ years of experience in Power BI development (Key), including data modeling, DAX (Key), and dashboard design
• Strong understanding of ITIL framework and Site Reliability Engineering practices
• Hands-on experience with ServiceNow ITSM data (Incident, Problem, Change, CMDB) and operational reporting
• Proven ability to translate data into meaningful insights and compelling narratives for business and leadership audiences
• Strong analytical mindset with the ability to identify trends, patterns, and anomalies
• Experience working cross-functionally and engaging with technical and business stakeholders
• Excellent communication, facilitation, and documentation skills – VERY IMPORTANT
• Experience in Information Technology environments, preferably within financial services

NICE TO HAVE

Previous financial services experience

Skills/Competencies:

• Strong analytical mindset with the ability to identify trends, patterns, and root causes
• Proven ability to translate data into meaningful insights and executive narratives
• Excellent written and verbal communication skills, including presentation and facilitation
• Strong stakeholder management skills with the ability to influence across technical and business teams
• Proficiency in business process mapping, requirements documentation, and solution design
• Ability to quickly understand organizational structures, strategies, and processes
• High attention to detail with a focus on data accuracy and quality
• Strong problem-solving skills and ability to manage competing priorities
• Ability to work independently in a fast-paced, high-visibility environment

Education: Bachelor’s degree required (Business, Finance, Engineering, Science, Mathematics, or related field preferred).

Disqualifiers: Very strong & articulated communication skills are needed for this role.

Candidate has to lead & drive. Autonomous – no hand holding. Creative (think outside the box) & propose solutioning

Interview process: Could be both on Teams

Interview dates: Manager away from July 4th to 12th but we have coverage to interview

How many rounds: 2

Tech assessment: None

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.