Job#: 3038946

Job Description:

AI Quality Engineer (GenAI / ML / LLMs)

Overview

We are seeking an AI Quality Engineer to ensure the reliability, accuracy, and safety of AI-powered systems, including machine learning models and large language model (LLM) applications.

This role sits at the intersection of Quality Engineering, Data Engineering, and AI/ML, focusing on validating models, testing AI-driven workflows, and ensuring high-quality outputs across production systems. You will partner with engineering, data science, and product teams to embed quality across the entire AI lifecycle—from data to model to user experience.

Key Responsibilities

AI / ML Model Validation

• Design and execute model validation strategies to evaluate:
  • Accuracy, precision, recall, and relevance
  • Bias, fairness, and ethical risks
  • Generalization across datasets and edge cases
• Validate models across offline benchmarks and real-world scenarios
• Define and track AI quality metrics (e.g., hallucination rates, response accuracy, latency)

LLM & Generative AI Testing

• Develop test strategies for LLM-based applications, including:
  • Prompt testing and optimization
  • Output validation and scoring frameworks
  • Guardrail and safety testing
• Build frameworks to evaluate:
  • Consistency and determinism
  • Relevance and completeness of responses
  • Failure modes and edge cases
• Support continuous prompt tuning and evaluation cycle

Data Quality for AI Systems

• Validate training and inference datasets for:
  • Completeness, accuracy, and bias
  • Feature integrity and drift
• Implement data validation checks across pipelines to ensure model input quality
• Partner with data teams to enforce data quality standards for AI use cases
• Address data issues uncovered during model development (a common blocker to model accuracy) 

AI Testing Automation & Frameworks

• Build and maintain automated testing frameworks for AI systems:
  • Model regression testing
  • Data pipeline validation
  • Output comparison and scoring
• Integrate testing into CI/CD and MLOps workflows
• Enable scalable validation across multiple models and use cases

AI Observability & Monitoring

• Implement monitoring for production AI systems:
  • Model performance degradation
  • Data drift and concept drift
  • Latency and system reliability
• Build dashboards and alerts for real-time AI quality tracking
• Support feedback loops and human-in-the-loop validation workflows

AI Governance, Risk & Compliance

• Ensure adherence to Responsible AI practices, including:
  • Bias detection and mitigation
  • Explainability and transparency
  • Regulatory and compliance requirements
• Support implementation of AI governance frameworks and risk controls

Cross-Functional Collaboration

• Work with:
  • Data Scientists to validate model outputs
  • Engineers to embed quality into pipelines and services
  • Product teams to define acceptance criteria for AI features
• Translate business requirements into testable AI quality metrics

Required Qualifications

• 3–7+ years in Quality Engineering, Data Engineering, or AI/ML validation roles
• Experience testing machine learning models or LLM-based systems
• Strong programming skills in Python and SQL
• Experience with:
  • Model evaluation techniques
  • Data validation and testing frameworks
• Familiarity with AI/ML lifecycle (training → validation → deployment → monitoring)

Preferred Qualifications

• Experience with LLM frameworks (OpenAI, Hugging Face, LangChain, etc.)
• Familiarity with MLOps tools (MLflow, SageMaker, Databricks, etc.)
• Experience testing RAG systems or AI-powered applications
• Knowledge of bias detection, explainability tools (SHAP, LIME)
• Experience with cloud platforms (AWS preferred)

Key Competencies

• Strong analytical thinking and problem-solving mindset
• Ability to evaluate non-deterministic systems (AI outputs)
• Deep attention to detail in data and model validation
• Ability to bridge engineering, data science, and business needs

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.