Job#: 3038947

Job Description:

Technical Writer II / Instructional Designer – ADMT

Location: Hybrid (Primarily Remote – onsite ~1x/month preferred)

Duration: 2-Year Contract

Schedule: Standard Business Hours

Overview

Apex Systems is partnering with a leading utility client to identify a Technical Writer II / Instructional Designer to support their Advanced Distribution Management Team (ADMT).

This role will help develop and maintain training materials, job aids, and system documentation for critical grid operations applications, including the Outage Management System (OMS) and Advanced Distribution Management System (ADMS).

You will work closely with subject matter experts, application teams, and stakeholders to translate complex technical processes into clear, user-friendly content that supports over 500 operational users across Electric Distribution Operations (EDO).

This is a high-impact opportunity to support innovative technology initiatives that directly enhance grid operations, system performance, and the overall user experience.

Key Responsibilities

• Develop, update, and maintain training materials including eLearning courses, job aids, and system documentation
• Create engaging, interactive learning content to support application adoption
• Update documentation and training materials as systems evolve or processes change
• Publish and manage course content, including ownership and user access
• Create and maintain documentation standards and release note templates
• Build and maintain documentation libraries within SharePoint
• Produce training videos and integrate multimedia into learning materials
• Partner with SMEs and project teams to validate technical accuracy
• Track documentation through the full lifecycle: creation, review, approval, publication, and updates
• Ensure all materials align with internal branding and quality standards
• Collaborate across IT, operations, and vendor teams to gather requirements and deliver solutions

Required Qualifications

• Experience in technical writing, instructional design, or learning & development (L&D)
• Experience creating eLearning content and online training modules
• Experience with video creation and multimedia content development
• Ability to translate complex technical information into clear, user-friendly content
• Strong collaboration skills and ability to work across cross-functional teams
• Highly detail-oriented with strong organizational skills
• Ability to manage multiple priorities in a dynamic environment

Preferred Experience

• Experience supporting enterprise or operational systems (OMS, ADMS, or similar)
• Familiarity with documentation tools, LMS platforms, and SharePoint
• Experience working in utility, energy, or critical infrastructure environments

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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