Job#: 3038993

Job Description:

Location: Columbus, Ohio (Onsite)

This position is for a hands-on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly. As a Field IT Support Technician, you will play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical know-how with a customer-service mindset.

• Provide on-site, hands-on technical support within distribution centers.
• Support both restaurant and retail service operations with timely IT assistance.
• Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices.
• Support servers, network infrastructure, telecommunications, and related hardware.
• Partner closely with operations teams to minimize downtime and resolve issues.
• Deliver customer service while supporting fast-paced, mission-critical environments.
• Document issues, solutions, and equipment changes accurately.

An Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience is required.

Candidates should have 1–3+ years of experience in field IT support, desktop support, or technical support roles.

Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals is necessary. A basic knowledge of servers, networking, and telecommunications equipment is also needed.

• Experience supporting hardware and software in warehouse, manufacturing, or operational environments is preferred.

• Ability to troubleshoot hardware and software issues effectively in the field.
• Comfortable working on-site in distribution center environments.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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