Job#: 3039083

Job Description:

Location: St. Louis, Missouri (Onsite)

We are seeking a QA Analyst III to support the CSG Billing Automation team with a primary focus on Salesforce Sales Cloud / CPQ-driven order and billing testing. This role will serve as a key onshore testing resource responsible for validating complex business workflows across the order-through-billing lifecycle, ensuring quality, traceability, and scalability of testing processes. The ideal candidate will bring strong functional and integration testing experience within Salesforce Sales Cloud and CPQ environments, a solid understanding of QA methodologies, and the ability to coordinate effectively with offshore delivery teams, developers, business stakeholders, and adjacent testing groups. Experience with CSG Billing is highly preferred.

• Design, execute, and maintain test strategies, test scenarios, and test cases for Salesforce Sales Cloud / CPQ and downstream billing-related processes.
• Validate end-to-end order-through-billing workflows, ensuring orders are processed accurately and reflected correctly in associated systems.
• Identify, document, track, and retest software defects through resolution.
• Partner closely with developers, business analysts, product owners, and other QA teams to resolve issues and improve quality outcomes.
• Support testing for high-volume / large-batch order scenarios, with a focus on improving confidence in process scalability and operational readiness.
• Review requirements, user stories, process flows, and functional designs to ensure complete and testable acceptance criteria.
• Create and maintain detailed test evidence, defect documentation, execution reporting, and traceability artifacts.
• Coach or guide team members on testing tools, test execution discipline, reporting standards, and continuous process improvement.
• Coordinate with offshore QA resources to distribute test execution, clarify scope, and maintain quality standards across the delivery team.
• Participate in functional, integration, regression, and UAT support activities as needed.

• 5–10 years of experience in Quality Assurance / Software Testing roles.
• Strong hands-on experience testing Salesforce Sales Cloud solutions.
• Experience testing Salesforce CPQ workflows, especially around order capture, product configuration, pricing, and downstream handoffs.
• Solid understanding of software testing lifecycle (STLC), defect lifecycle, and QA best practices.
• Experience creating and executing functional, integration, and regression test cases.
• Strong defect identification, root-cause collaboration, and retesting skills.
• Experience working in a complex enterprise environment with multiple integrated systems.
• Ability to work effectively with onshore and offshore teams.
• Strong written and verbal communication skills, including the ability to document findings clearly and communicate with technical and business stakeholders.

• Experience with CSG Billing or related billing platforms.
• Background supporting order management, billing, activation, or telecom-related business processes.
• Experience testing high-volume or batch transaction flows.
• Familiarity with environments where testing spans Salesforce, activation, and billing systems.
• Experience contributing to or coordinating within a global QA delivery model.
• Exposure to test automation concepts, test tooling, or simulation-based testing approaches.
• Prior experience in communications, telecom, cable, or large enterprise service environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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