Job#: 3039115

Job Description:

Location: St. Paul, Minnesota (Onsite)

This position provides in-person, walk-up technical support to associates. The role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools. The technician will triage and resolve incidents and requests, perform hands-on troubleshooting, support meeting and event A/V needs, and contribute to knowledge documentation.

• Provide walk-up and scheduled in-person support for associates.
• Deliver a professional and patient customer experience.
• Explain technical issues in user-friendly language.
• Support Windows, macOS, Android, and iOS devices.
• Provide hands-on support for laptops, desktops, printers, and peripherals.
• Install, configure, and troubleshoot Microsoft 365 Suite and other applications.
• Perform basic troubleshooting for end-user and SAP account support.
• Log, update, and document incidents and perform ticket triage in ServiceNow.
• Create and maintain Knowledge Base articles.
• Support meeting and event audio/visual needs and participate in project support.
• Coordinate with vendors for repairs and conference-room troubleshooting.

• 1-3 years of experience providing in-person end-user technical support in a service desk or help desk environment.
• Hands-on experience supporting employee hardware and software in both Windows and macOS environments.
• Proficiency with Microsoft productivity applications.
• Experience working in a ticketing system such as ServiceNow.
• Demonstrated customer service and communication skills.
• Ability to visit both St. Paul and Eagan locations as needed.

• Experience with Bomgar, Nexthink/Amplify, Intune, or Jamf.
• Experience creating IT Knowledge Base content.
• Experience coordinating with third-party vendors.

• This role involves a combination of desk-based work and hands-on troubleshooting.
• The position may require lifting and moving IT equipment such as laptops, monitors, and printers.
• This is an on-site role aligned with standard business hours.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.