Job#: 3039118

Job Description:

Position Summary

We are seeking a detail-oriented individual to support a team responsible for administering and coordinating operating rules compliance for clients associated with the Discover and Diners Club networks. This team serves as the operational arm of the compliance process, ensuring required actions are executed accurately and timely in accordance with established network rules and requirements.

The team does not define or own the operating rules themselves, nor determine monitoring requirements. Instead, they are responsible for executing compliance-related activities, including processing waivers, issuing notifications, administering fees, maintaining documentation, and supporting reporting requirements.

This contractor will provide critical operational support to a high-volume, fast-paced team of three professionals by managing compliance processes, generating reporting, and assisting with various compliance administration activities.

Key Responsibilities

• Process client waiver requests in accordance with established procedures and service level expectations.
• Generate, maintain, and distribute compliance-related reports and documentation.
• Prepare and send formal client communications, notifications, and other compliance correspondence.
• Support fee administration and waiver processing activities.
• Ensure compliance records and case information are accurately maintained within Salesforce.
• Review information for accuracy, completeness, and adherence to established procedures.
• Partner with internal stakeholders to coordinate compliance-related activities and follow-up actions.
• Assist with additional compliance and operational activities as assigned.

Required Qualifications

• Experience supporting compliance, regulatory, operational risk, or network administration functions.
• Strong written communication skills with the ability to prepare professional client-facing communications and formal documentation.
• Exceptional attention to detail and commitment to accuracy.
• Demonstrated critical thinking and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Proficiency with Salesforce; experience using Salesforce as a primary workflow management tool is required.
• Strong reporting and data management skills.

Preferred Qualifications

• Previous experience working with payment networks, card brands, or financial services organizations.
• Experience supporting compliance functions at Visa, Mastercard, Discover, Diners Club, or similar organizations.
• Prior Discover Network or Diners Club experience strongly preferred.
• Familiarity with network operating rules, compliance processes, or merchant/acquirer programs.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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