Job#: 3039145

Job Description:

Location: Waverly, Iowa (Onsite 5 days per week)

Duration: Contract to Hire

This is an entry-level, onsite IT Support Technician role focused on maintaining and supporting end-user technology. The position involves building, deploying, and troubleshooting computer workstations, providing Level 1–2 support, and ensuring conference room technology is operational. This role is ideal for an individual who is eager to learn and grow, as hands-on training will be provided to build foundational IT skills.

• Provide onsite IT support for end-user technology.
• Build, image, deploy, and maintain computer workstations and equipment.
• Troubleshoot hardware and software issues for Level 1 and some Level 2 support.
• Support and maintain conference room technology, including audio/visual equipment and meeting setups.
• Prepare conference rooms for daily use and assist with setup for high-visibility events.
• Perform routine maintenance, updates, and equipment upkeep.
• Respond to and resolve onsite technical issues in a timely manner.
• Assist users with technical questions and deliver a professional customer service experience.
• Follow established processes while learning and developing IT support skills.

• A strong willingness to learn, adapt, and grow in an IT support role.
• Basic understanding of computer hardware and common software applications.
• A problem-solving mindset and the ability to work through technical issues methodically.
• Customer service skills with clear and professional communication.
• Ability to manage multiple tasks and stay organized.
• Comfortable working hands-on in an onsite setting.
• Ability to follow processes and escalate issues appropriately.
• Ability to lift and move equipment up to 50 lbs.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.