Job#: 3039215

Job Description:

Location: San Francisco, CA (Onsite)

We are seeking a Principal Enterprise Architect for Connected Commerce, OMNI-Channel, and AI. This senior leadership role involves driving the vision, design, and execution of an integrated technology architecture. The objective is to create seamless, intelligent, and personalized customer experiences across all digital and physical touchpoints, influencing enterprise-wide technology modernization and AI-driven commerce initiatives.

• Architect future-ready, omnichannel commerce platforms supporting unified experiences such as Buy Online, Pick-up In-Store (BOPIS), Same-day Delivery, and Endless Aisle.
• Design intelligent, AI-augmented experiences integrating predictive personalization, dynamic pricing, and conversational commerce.
• Champion the use of Agentic Commerce patterns to create frictionless, next-generation shopping experiences.
• Integrate commerce ecosystems with real-time decision engines, customer data platforms (CDPs), recommendation systems, and AI models.
• Partner with product, engineering, and data science teams to implement AI across the customer lifecycle.
• Define architectural principles to scale AI/ML use cases, leveraging cloud-native platforms, serverless models, and data mesh strategies.
• Ensure architecture enables real-time signals processing and contextual understanding across commerce surfaces.
• Lead architectural reviews and governance for AI-based and connected commerce projects.
• Guide experimentation with GenAI, LLMs, and autonomous agents in commerce, marketing, and fulfillment use cases.
• Collaborate with data, privacy, and compliance teams to align AI-powered experiences with data governance and ethical AI frameworks.

• 10+ years of enterprise architecture experience with 5+ years focused on commerce or omnichannel transformation.
• Proven experience designing and delivering enterprise commerce platforms including headless commerce, CDPs, POS, OMS, and fulfillment systems.
• Strong expertise in cloud-native architecture, microservices, event-driven systems (Kafka, Pub/Sub), and serverless frameworks.
• Hands-on experience integrating AI/ML into customer-facing applications, ideally in real-time or large-scale environments.
• Experience building omnichannel experiences such as BOPIS, same-day delivery, or unified commerce journeys.
• Bachelor’s degree in computer science, Engineering, or a related field.

• Master’s degree in a relevant field.
• Experience with Agentic AI or commerce-focused LLM frameworks.
• Familiarity with AI platforms like Vertex AI, Amazon Bedrock, or Azure OpenAI.
• Exposure to MACH architecture (Microservices, API-first, Cloud-native, Headless) and composable commerce.
• Experience with personalization engines, recommendation systems, and real-time decisioning platforms.
• Retail, CPG, or DTC industry experience.
• Knowledge of MLOps, data pipelines, and experimentation platforms.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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