Job#: 3039293

Job Description:

Job Title: Epic Learning Facilitator

Location: Remote (Eastern Time Zone Hours)

Overview

The Learning Facilitator is responsible for delivering engaging and effective Epic application training to clinical and non clinical end users. This role partners closely with Principal Trainers to ensure learners are prepared to successfully navigate workflows, documentation, and system functionality within Apex Systems’ Healthcare Client environment. The position supports both classroom instruction and go live activities, while also contributing to ongoing curriculum improvement and training environment readiness.

Key Responsibilities

• Deliver instructor led training sessions in both virtual and in person settings for clinicians, physicians, and non clinical staff

• Facilitate daily training sessions, typically one session per day with five hour duration

• Apply adult learning principles to drive engagement and knowledge retention

• Respond to learner questions and provide timely follow up support

• Prepare training environments, materials, and class rosters in advance of sessions

• Administer and track end user competency assessments to ensure readiness for system use

• Gather feedback and partner with Principal Trainers to improve curriculum, job aids, and training materials

• Provide at the elbow support during go live events to assist end users in real time

• Develop job aids and supplemental materials to support adoption

• Support testing of training environments and lesson plans to ensure alignment with current system builds and workflows

• Provide status updates and escalate issues as needed

Required Qualifications

• Ability to obtain Credentialed Trainer status within six weeks of assignment, including completion of training, teach backs, and certification exams with a minimum passing score of 85 percent

• Five years of experience in learning facilitation, training, or a related field

• Strong presentation and communication skills

• Ability to work independently and collaboratively across multiple teams

• Adaptability to evolving training content and delivery methods

• Strong interpersonal skills with a focus on responsiveness and user support

• Proficiency with Microsoft Office and virtual collaboration tools such as Zoom

• Interest in technology adoption and ability to champion system usage

Preferred Qualifications

• Associate degree or higher, or equivalent experience

• Experience in adult education, instructional design, or learning management systems such as Cornerstone

• Experience in training, facilitation, or coaching roles

• Healthcare or clinical environment experience

• Knowledge of change management principles

• Prior Epic Credentialed Trainer experience or Epic implementation experience

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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