Job#: 3039918

Job Description:

Technology Support Specialist (Onsite)

Concord, CA | Contract

Pay Rate: $30.00/hr

Schedule: 8 hours/day, onsite

About the Role

We're looking for a Technology Support Specialist to provide hands-on IT support across hospital and clinic environments for a major healthcare system. This role is part of a Windows 11 deployment initiative and broader infrastructure support effort, working directly with end users, clinical staff, and internal IT teams.

What You'll Do

Core Support

• Deliver onsite "boots on the ground" support across hardware, software, and applications
• Resolve incidents (break/fix) and fulfill service requests
• Handle device deployments, upgrades, and lifecycle management

Project Work

• Support the Windows 11 rollout and related infrastructure initiatives
• Assist with system upgrades, application rollouts, and environment changes

Operations & Documentation

• Maintain accurate records in ticketing, asset management, and admin systems
• Follow standardized documentation and checklists for consistency

Support Coverage

• Provide Tier I & II support across the service portfolio
• Support internal users, external partners, and vendors

Collaboration

• Partner with Tier II/III and shared services teams
• Act as a liaison for escalation and issue resolution

Service Delivery

• Meet SLAs for response and resolution times
• Communicate professionally across all channels

Proactive Maintenance

• Perform routine system checks and preventative maintenance
• Document incidents and contribute to root cause analysis

What You Bring

• Experience providing Tier I/II IT support in an enterprise or healthcare setting
• Hands-on experience with device deployments, imaging, or hardware/software troubleshooting
• Familiarity with ticketing systems and asset management tools
• Strong customer service skills, comfortable supporting clinical and non-clinical staff
• Ability to work onsite full-time in Concord, CA
• Experience with Windows OS deployments or migrations a plus

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. 

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.