Job#: 3040375

Job Description:

Location: Downey, CA (On-site)

Contract: 5 months with the potential for extension or conversion.

This role provides essential onsite support for a new Distributed Order Management System used for prescription fulfillment. The position involves working in a fast-paced warehouse environment, providing first and second-level support, and ensuring the stability and performance of enterprise systems. The ideal candidate will be adept at problem-solving, documentation, and collaborating with cross-functional teams to resolve complex system issues.

• Provide first and second-level support for enterprise systems by diagnosing, troubleshooting, and resolving complex incidents.
• Support the stability, availability, and performance of enterprise systems by monitoring for problems, trends, and improvement opportunities.
• Work in a fast-paced warehouse environment, actively contributing on the production floor.
• Engage in analytical problem-solving to research unknown issues and request assistance when necessary.
• Create, follow, and update Standard Operating Procedures (SOPs).
• Complete work assignments by applying up-to-date knowledge to meet deadlines and follow established procedures.
• Assist technical and project team members in resolving system problems and application-specific issues.
• Escalate identified issues, risks, or problems to lead administrators according to defined processes.

Education: A High School degree is required and approximately 2-4 years of equivalent experience in IT is required.

Experience: 2-4 years of related experience.

Technical Skills: Experience with UNIX shell script programming (C and Korn shell), batch processing, and file transfer protocols (FTP, Connect Direct, XCOM).

• A college degree in a technical field.
• Knowledge of Open Shift, Oracle, Linux, Splunk, and JAVA.
• Experience with scheduling tools such as AutoSys.
• Familiarity with SQL and ad-hoc reporting from databases.

This position requires working Monday through Friday from 7:30 AM to 4:00 PM. The dress code is business casual. The role does not involve travel.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.