Job#: 3040432

Job Description:

Location: San Diego, California (Hybrid) - this role will begin onsite + then transition to remote.

**THERE IS AN ASSESSMENT NEEDED TO BE CONSIDERED FOR PRESENTATION TO THE MANAGER.

If interested, please apply here and we will reach out with next steps!

This position supports membership operations by accurately entering and validating application data submitted through an online portal to determine program eligibility. The role involves performing account maintenance, billing, reconciliation, reporting, and customer service-related activities. Additional responsibilities include providing operational support for various membership-related activities as needed.

• Support membership operations by accurately entering and validating application data.
• Perform account maintenance, billing, reconciliation, and reporting activities.
• Identify, research, and reconcile billing payment amounts to ensure accurate records.
• Set up and maintain member data, including processing enrollments, corrections, and terminations.
• Support eligibility inquiries and ensure bills are correct and mailed in a timely manner.
• Interact with benefit administrators to answer questions and explain policy and contractual provisions.
• Resolve payment discrepancies and delinquencies.
• Assist with training as required.

Experience: A successful customer service track record is required.

Technical Skills:

Proficiency in math, data entry, typing, spelling, grammar, and computer use, preferably in a PC Windows-based environment.

HSD/GED obtained.

• A minimum of two years of experience in accounting, finance, or a related field is preferred.
• Demonstrated ability to work in a team-based environment.
• Ability to diagnose, analyze, and solve a variety of quantitative and qualitative problems.
• Excellent conflict resolution and decision-making capabilities.
• Ability to communicate clearly and professionally.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.