Job#: 3040753

Job Description:

Location: Pensacola, FL or Vienna, VA (Hybrid)

This position is responsible for reviewing, analyzing, and reporting on quality, service, and controls to improve operational efficiency and effectiveness. The role involves mitigating risk and remediating operational and regulatory vulnerabilities by conducting quality control reviews to ensure compliance with federal and state requirements, industry standards, and internal operating procedures.

• Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable state and federal laws and established guidelines.
• Evaluate and monitor the quality of documentation for completeness, accuracy, and adherence to internal standards to identify issues and reduce potential risk.
• Perform and validate in-depth gap analyses to determine the root cause of process gaps and regulatory compliance failures.
• Conduct quality reviews and audits of documentation, files, and transactions to ensure compliance with internal policies and government regulations.
• Develop solutions for identified quality issues and maintain communication with business partners to establish remediation dates.
• Ensure quality through data integrity and risk management.
• Stay informed of changes in the industry, federal regulations, and state laws to understand their impact on processes.
• Recognize potential misrepresentation and identify appropriate reporting channels.
• Monitor corrective actions to ensure prompt and effective remediation.
• Research escalated issues and collaborate on resolutions.
• Gather, analyze, and synthesize data for presentations and reports.
• Maintain clear and organized documentation related to quality and noted deficiencies.

Education: A Bachelor’s Degree in Business Administration, Auditing, or a related field, or an equivalent combination of training, education, and experience is required.

Experience: Experience is required in identifying relevant analytical problems, determining diagnostic methods, and solving complex issues. The role requires experience managing multiple priorities independently or within a team. Basic knowledge of the credit union, lending, or banking industry is necessary.

Skills: Candidates must possess effective research, analytical, and problem-solving skills. Advanced proficiency with word processing, presentation software, and spreadsheets is required, along with strong attention to detail and the ability to meet deadlines. Effective skills in communication, customer service, and relationship management are also necessary.

This is a hybrid position with the expectation to report onsite a minimum of three days per week. The standard shift is from 8:00am to 4:30pm. Overtime will not be available for this assignment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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