Job#: 3040823

Job Description:

Job Title: Support Technician II

Location: Austin, Texas

Duration: 10-Month Contract (Chance for Extension)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Work Authorization: Must be authorized to work in the United States

Work Arrangement: Onsite 4–5 days per week. Candidates must reside in the Austin, TX area

Rate: $25-30hr

Our client is seeking an experienced Support Technician II to provide onsite technical support for end users and executive staff. The ideal candidate will possess strong hardware and software troubleshooting skills, experience supporting enterprise IT environments, and the ability to serve as a local technical leader.

This role requires excellent customer service skills, a willingness to learn new technologies, and the ability to support a variety of desktop, laptop, networking, collaboration, and productivity solutions.

• Install, configure, maintain, and repair desktop and laptop computer systems.
• Troubleshoot and resolve hardware, software, and peripheral device issues.
• Perform preventative maintenance on PCs and related systems.
• Provide technical support for Microsoft Office 365, Microsoft Teams, and other productivity applications.
• Identify and troubleshoot network-related issues affecting desktop and laptop users.
• Support video conferencing and collaboration platforms.
• Create technical documentation, knowledge articles, and support processes.
• Lead and participate in various IT projects and initiatives.
• Provide white-glove executive support and exceptional customer service.
• Mentor and guide junior technicians while serving as a local technical resource.

• 3+ years of experience providing white-glove executive-level support.
• 3+ years of end-user support experience.
• 3+ years supporting personal computer hardware and routine software installations.
• 3+ years troubleshooting IT hardware and peripherals in an enterprise environment.
• 3+ years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.
• 3+ years supporting video conferencing solutions such as Cisco Webex.

• 3+ years of experience creating technical knowledge articles and documentation.
• 3+ years of experience using ServiceNow in a support environment.

This is an excellent opportunity for a customer-focused IT professional with strong desktop support experience who enjoys working directly with end users and executive leadership in a fast-paced enterprise environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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