Job#: 3040864

Job Description:

Location: Findlay, Ohio (On-site)

This position is responsible for providing operational and technical support for corporate end-user workstations. This resource will be troubleshooting hardware and software and escalating tickets properly. The successful candidate must understand business requirements, translate these requirements into solutions, and work collaboratively with multi-disciplinary workgroups to seek solutions to problems.

• Provide superior customer service in all situations.
• Accurately escalate tickets to internal teams, management, or outside resources with detailed notes.
• Resolve hardware and software problems with minimum disruption to users and coordinate hardware repairs with service vendors as needed.
• Apply advanced diagnostic techniques to identify problems, investigate causes, and implement solutions.
• Install, configure, troubleshoot, and maintain desktop and laptop computer images.
• Collaborate with support teams to ensure the accuracy of the asset tracking system.
• Implement and enforce IT Asset Management processes, policies, and standards.
• Maintain a knowledge base of relevant hardware and software applications.

Experience: 4-6 years of experience in helpdesk, deskside support, and hardware/software break-fix, including support for end-users and VIPs.

Technical Skills: Expertise in supporting and troubleshooting Windows 10, Windows 7, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and iOS devices (iPad and iPhone). Strong understanding of Microsoft Outlook and Outlook Web Access is required.

• Experience with ServiceNow ticketing system.
• Extensive support experience with VPN, Citrix, and Wireless Networks.
• Experience supporting video conference technologies.
• Experience working with third-party service suppliers.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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