Job#: 3040932

Job Description:

Location: Work is to be performed On-Site in Irvine, California or Dalla, Texas

Compensation: Compensation is negotiable as the primary focus is finding the right resource for the role.

This position holds dual accountability for the technical foundation of the ServiceNow platform and the end-to-end design of every solution built on it. The Architect will define principles, standards, and development patterns for all internal teams and third-party vendors. This role serves as the lead solution designer for every ServiceNow implementation, from requirements through delivery, ensuring the platform is operationally sustainable, upgrade-safe, and technically consistent.

• Define and maintain the ServiceNow instance strategy, Common Service Data Model (CSDM), Role-Based Access Control (RBAC) model, environment topology, and platform health management practices.
• Establish and enforce the complete framework of platform development standards, including configuration-first philosophy, scoped application mandate, and technical debt governance.
• Serve as lead solution designer for all ServiceNow implementations, producing Solution Design Documents covering process flows, data models, integration touchpoints, and UI specifications.
• Chair the ServiceNow Technical Governance Board, holding gating authority over platform-level architectural decisions.
• Define and enforce the approved integration pattern framework, including authentication, error handling, and spoke governance standards.
• Establish and own the governance model for all custom application development on App Engine.
• Define technical requirements for all external vendors and implementation partners, owning technical acceptance criteria and ensuring knowledge transfer.
• Lead 1–2 ServiceNow administrators and/or developers, providing technical direction, standards coaching, and architectural review.

• 6+ years of progressive experience in enterprise platform architecture, with at least 3 years in a hands-on ServiceNow architecture or senior technical design role spanning multiple modules.
• ServiceNow Certified System Administrator (CSA) and Certified Technical Architect (CTA) — required at hire or with a defined path to completion within the first year.
• Demonstrated experience designing and governing enterprise platforms across multiple teams, including standards definition, governance enforcement, and architectural review.
• Proven track record of delivering ServiceNow solutions that span multiple modules, including configuration, integration design, data modeling, and RBAC within a structured governance framework.

• ServiceNow Certified Implementation Specialist — ITSM (CIS-ITSM), Certified Application Developer (CAD), or CSDM Micro-Certification.
• Experience with Workflow Data Fabric, App Engine, SPM, or event-driven integration patterns including Apache Kafka / Stream Connect.
• Experience in healthcare, dental, or similarly regulated enterprise environments.
• Familiarity with MuleSoft API-led integration or equivalent enterprise middleware platforms.
• Experience conducting architectural reviews and managing technical acceptance criteria for third-party vendors and implementation partners.

• Deep knowledge of ServiceNow platform internals: CSDM, RBAC, GlideScript, Flow Designer, scoped applications, ATF, and instance upgrade mechanics.
• Strong solution design and documentation skills across the full implementation lifecycle.
• Proven ability to define, publish, and enforce technical development standards across internal teams and external vendors.
• Effective communication across technical and non-technical audiences.
• Ability to work independently with minimal supervision and lead with influence across teams.
• Understanding of ITIL or service management frameworks.
• Experience with Git-based source control, CI/CD pipeline concepts, and automated testing.

• This is a fully onsite role. Occasional travel may be required for meetings, audits, or vendor engagements.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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