Job#: 3041085

Job Description:

Location: Austin, Texas (Onsite)

COMPENSATION: $22 - $26 HOURLY 

This role supports a large-scale deployment of devices operating in a dual-domain environment. The IT Support Technician will be responsible for setting up and configuring devices, providing post-deployment issue resolution, and handling general support tickets. This position involves a high-volume, time-sensitive workflow focused on hardware, software, and access issue troubleshooting.

• Set up and configure devices across dual environments, ensuring proper access to required tools.
• Provide onsite, hands-on troubleshooting and setup for end-users.
• Manage a general support queue, resolving issues through a ticket-based system.
• Deliver hypercare support to address and stabilize post-deployment issues.
• Troubleshoot hardware, software, and access issues related to dual-domain configurations.
• Support a PC deployment-style workflow with a high volume of deliverables.
• Communicate technical solutions clearly to end-users both in person and via tickets.

Experience: 1-3+ years in desktop support, IT support, or deployment roles.

Technical Skills:

• Experience with PC/laptop setup, imaging, and deployment.
• Ability to configure systems in multiple domains and environments.
• Proficiency in troubleshooting hardware, OS, and user access issues.
• Comfort navigating account access, permissions, and domain-related issues.

• Prior exposure to enterprise environments.
• Experience with device rollouts or refresh projects.
• Familiarity with high-volume ticketing systems.
• Experience supporting enterprise tools across different systems or environments.

The standard work schedule is Monday to Friday, from 8:00 AM to 4:30 PM. Occasional flexibility may be required based on business needs. This is an onsite role that requires hands-on support in a structured, fast-moving deployment environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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