Job#: 3041957

Job Description:

Location: Redmond, Washington (Remote)

We are seeking a detail-oriented and customer-focused Content QA Analyst to ensure the quality, reliability, and effectiveness of content experiences. This role is at the intersection of content, design, and quality assurance. The ideal candidate will combine testing expertise with an understanding of content quality, usability, and functionality. This position involves developing test plans, executing manual and automated tests, facilitating the evaluation of generated outputs, and providing actionable recommendations to improve customer experience and content quality.

• Develop and execute test plans for templates, prompt templates, and AI-generated content experiences.
• Perform manual and automated testing across various applications and experiences.
• Validate content quality, functionality, usability, accessibility, and adherence to design fidelity.
• Identify, document, reproduce, and track defects through resolution.
• Evaluate AI-generated outputs against defined quality standards and acceptance criteria.
• Assess content accuracy, relevance, usability, formatting, and customer experience.
• Provide recommendations to improve model and content performance.
• Create and maintain test scripts, test cases, validation frameworks, and execution documentation.
• Partner with content and cross-team stakeholders to identify opportunities for automation.
• Analyze testing results, communicate findings to stakeholders, and identify opportunities for quality improvements.

Education: Bachelor's degree in Content Automation, Computer Science, Engineering, Information Systems, or a related field.

Experience: 2-4 years of experience in QA, content testing, usability testing, or quality assurance. Experience creating test plans, test cases, and test reporting documentation is required.

Technical Skills: Experience scripting in Python, PowerShell, or similar languages. Knowledge of M365 products (Copilot, PowerPoint, Excel, Word) and productivity workflows is also required. A strong understanding of testing methodologies and quality processes is necessary.

• Experience testing AI-generated content or generative AI experiences.
• Understanding of design principles, content quality, and user experience.
• Experience working with automation frameworks.
• Familiarity with human evaluation methodologies and quality rubrics.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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