Job#: 3042268

Job Description:

We are seeking a talented and self-sufficient Communications Editor to join our team and help elevate the quality, clarity, and effectiveness of customer-facing servicing communications.

This role is ideal for a communications professional who excels at transforming complex business information into clear, concise, and engaging messaging. You will play a critical role in drafting, editing, refining, and optimizing communications that directly impact the customer experience.

The ideal candidate combines exceptional editorial skills, attention to detail, and strategic thinking with the ability to collaborate effectively across business teams in a fast-paced environment.

• Draft, edit, and refine customer-facing servicing communications to ensure clarity, accuracy, and effectiveness.
• Review content for grammar, punctuation, style, tone, and consistency.
• Apply AP Style guidelines and editorial best practices across all communications.
• Simplify complex business concepts into customer-friendly messaging that is easy to understand and act upon.
• Ensure messaging aligns with organizational standards, brand voice, and communication objectives.
• Adapt content for a variety of audiences, communication channels, and customer needs.

• Partner with cross-functional teams to gather information, clarify requirements, and develop effective communications.
• Collaborate with business stakeholders to refine messaging and ensure communications achieve intended outcomes.
• Provide editorial guidance and recommendations that enhance communication quality and customer understanding.

• Maintain high standards for quality assurance, proofreading, and content consistency.
• Ensure communications are accurate, compliant, and aligned with established processes and standards.
• Identify opportunities to improve messaging effectiveness, readability, and customer engagement.

• Support documentation, workflow coordination, and communication-related operational activities.
• Assist with process improvements that enhance communication development and delivery.
• Help manage deadlines, priorities, and project timelines across multiple concurrent initiatives.

• Exceptional written communication skills with a strong command of grammar, style, and tone.
• Working knowledge of AP Style and editorial standards.
• Proven experience editing, proofreading, and refining business communications.
• Experience developing and enhancing internal or external communications.
• Ability to translate complex business concepts into clear, concise, audience-friendly messaging.
• Strong ability to tailor messaging for different audiences and communication channels.
• Exceptional attention to detail and commitment to consistency and quality.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Strong collaboration and stakeholder management skills.

• Proficiency with the Microsoft Office Suite, including:
  • Word
  • PowerPoint
  • Excel
• Experience using SharePoint and other collaboration platforms.

• Experience supporting customer-facing communications programs.
• Knowledge of documentation management, workflow coordination, and process improvement initiatives.
• Strong project coordination and deadline management capabilities.
• Strategic mindset with strong problem-solving skills.
• Ability to synthesize large volumes of information into concise, actionable messaging.
• Experience within financial services or other regulated industries.

This is an opportunity to make a direct impact on the customer experience by crafting communications that are clear, thoughtful, and meaningful. You'll work with a variety of stakeholders, help shape important customer messaging, and contribute to continuous improvement initiatives within a collaborative and dynamic environment.

If you're a detail-oriented communications professional who enjoys transforming complex information into compelling customer-focused content, we'd love to hear from you.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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