Job#: 3042296

Job Description:

Location: Merrifield, Virginia (Remote U.S.)

We are seeking a Technical Product Analyst with strong proficiency in the ServiceNow platform. The ideal candidate will possess deep knowledge of the Common Service Data Model (CSDM) and have experience with data governance, data quality, and managing Configuration Item (CI) lifecycles. This role is essential for ensuring our IT data is structured correctly and for supporting governance and compliance activities.

• Utilize strong proficiency in CMDB tables and the relationships among various CIs.
• Manage data ingestion and data integration processes within the ServiceNow platform.
• Apply a deep understanding of the Common Service Data Model (CSDM), particularly regarding Business Applications, Service Instances, and Business Capabilities.
• Ensure IT data is structured according to CSDM principles.
• Manage CI lifecycles, including creation, updates, and retirement, and enforce related policies.
• Establish and maintain health dashboards to monitor data quality.
• Identify and address stale or orphaned data within the CMDB.
• Support governance and compliance activities by collaborating with CI owners and auditors.

• Demonstrated experience with the ServiceNow Platform, including CMDB tables and CI relationships.
• Knowledge of data ingestion and data integration techniques.
• In-depth understanding of the ServiceNow Common Service Data Model (CSDM) and its application.
• Experience with data governance, data quality management, and CI lifecycle management.
• Familiarity with change management processes related to CIs.

• Experience managing CMDB Data directly within ServiceNow.
• Prior experience with governance and compliance activities, working with CI owners and auditors.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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