Job#: 3042389

Job Description:

Location: Jersey City, New Jersey (Hybrid)

We are seeking a User Experience Researcher to join a strategy team. This role will help internal technology teams and business partners better understand user needs, validate assumptions, and inform product and process decisions that drive business impact. The successful candidate will plan and conduct user research activities, including interviews, workshops, focus groups, and synthesis sessions.

• Plan, conduct, and moderate user interviews, focus groups, workshops, and research sessions.
• Facilitate collaborative working sessions with business, product, technology, and operations partners.
• Gather, analyze, and synthesize qualitative research data into clear insights, themes, and recommendations.
• Support the development of personas, journey maps, service blueprints, and other user-centered design artifacts.
• Translate user needs, pain points, behaviors, and process observations into actionable opportunities for improvement.
• Partner with senior stakeholders and business leaders to understand strategic objectives and align research efforts accordingly.
• Prepare research plans, discussion guides, interview summaries, and executive-ready presentations.
• Advocate for the voice of the user while balancing business goals, operational realities, and technology constraints.
• Collaborate with cross-functional teams to ensure research findings are understood and connected to measurable outcomes.

Experience:

• 5-10+ years of experience in UX research, human-centered design, service design, or a related field.
• Experience conducting qualitative research, including interviews, focus groups, contextual inquiry, workshops, and synthesis activities.
• Experience creating or supporting personas, journey maps, service blueprints, research summaries, and synthesis deliverables.

Skills & Qualifications:

• Strong facilitation skills with the ability to guide discussions and manage diverse stakeholder groups.
• Excellent communication, presentation, and storytelling skills, with the ability to tailor messages for different audiences.
• Ability to analyze complex information and distill findings into clear, actionable recommendations.
• Comfortable engaging with a wide range of audiences, from front-line associates to executive leadership.
• Strong organizational skills and the ability to manage multiple workstreams and deadlines simultaneously.
• Proficiency with collaboration and presentation tools such as PowerPoint, Microsoft Teams, Copilot, FigJam, and Figma.

• A bachelor’s degree in human-centered design, psychology, sociology, research, information sciences, business, or a related field.
• Experience within financial services, banking, large enterprise environments, or highly regulated organizations.
• Familiarity with service design, end-to-end experience mapping, and operational process analysis.
• Experience synthesizing research into executive-ready recommendations or strategic narratives.
• Ability to build trusted relationships across business, product, technology, design, and operations teams.

This position is for a hybrid work environment, requiring three days onsite. The role involves collaboration with business, product, technology, operations, and executive stakeholders across the organization.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.