Job#: 3042607

Job Description:

Location: New York, New York (Remote)

As a Safeguards Enforcement Operations Specialist on the Strategic Response and Escalations team, you will review user interactions for policy violations. Your responsibilities will include handling escalations to law enforcement and the National Center for Missing & Missing & Exploited Children (NCMEC). A significant part of this role involves reviewing violent content, assessing threats, and developing expertise in related policy areas. You will make consequential judgments under time pressure and collaborate with legal, policy, and threat intelligence colleagues. Please be aware that this position involves exposure to explicit content of a sexual, violent, or psychologically disturbing nature.

• Review violent exchanges and other user content to assess the credibility, imminence, and specificity of harm.
• Handle escalations to law enforcement and NCMEC based on established referral criteria.
• Build subject matter expertise in violence-related policy areas, including threats to life.
• Review customer signals and user exchanges to identify potential policy violations.
• Apply established workflows and referral thresholds with precision, escalating ambiguous cases.
• Maintain rigorous case records and chains of reasoning for potential external review.
• Collaborate with internal teams to identify emerging harm trends and potential policy gaps.
• Handle customer communications and appeals related to policy enforcement.
• Contribute to post-incident reviews and process improvements.

• Ability to exercise sound, defensible judgment on high-stakes decisions.
• Capacity to work steadily and carefully with disturbing material.
• A quick learner with the ability to adapt to changing environments.
• Proactivity and strong independent work capabilities.
• Ability to consistently meet deadlines and deliver high-quality work under pressure.
• Exceptional verbal and written communication skills.
• A keen eye for detail and a systematic approach to complex tasks.
• Genuine interest in AI safety and ethical technology development.

• Direct experience with law enforcement referrals, NCMEC CyberTipline reporting, or comparable mandatory-reporting workflows.
• Experience reviewing violent content, credible threats, or violent extremist material in a Trust & Safety, content moderation, or investigative context.
• Background in threat assessment, crisis response, intelligence analysis, or a related field.
• Familiarity with policy enforcement in digital platforms and the legal frameworks governing escalations.
• Understanding of AI ethics and responsible technology deployment.
• Background in analyzing user behavior and identifying potential risks.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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