Job#: 3042903

Job Description:

Location: Maryland Heights, MO

Duration: Contract

Overview

We are seeking a seasoned IT Project Manager to lead complex, cross-functional technology initiatives from concept through delivery. In this role, you will orchestrate work across internal IT and business teams, external implementation vendors, and executive stakeholders to deliver measurable business outcomes on time and on budget. The ideal candidate brings 10+ years of hands-on project management experience and deep, recent expertise delivering Salesforce solutions - with a particular focus on Salesforce Field Service Management.

You will own the full project lifecycle: shaping scope and business cases, managing budgets and vendor contracts, driving delivery through Agile and hybrid methodologies, and communicating status and risk to senior leadership. This is a high-visibility role for a proven leader who thrives in a fast-paced, matrixed environment.

Key Responsibilities

Project Leadership & Delivery

·      Lead the end-to-end delivery of medium-to-large IT projects, from initiation and planning through execution, deployment, and closure.

·      Develop and maintain integrated project plans, schedules, and roadmaps, managing scope, timeline, cost, quality, and risk across concurrent workstreams.

·      Apply Agile, Waterfall, and hybrid delivery methodologies as appropriate to the initiative.

Cross-Functional Coordination

·      Coordinate cross-functional IT and business teams - engineering, QA, architecture, operations, product, and business stakeholders - to align on objectives, dependencies, and deliverables.

·      Serve as the central point of contact bridging technical teams and business sponsors, translating business needs into actionable technical plans.

Vendor & Partner Management

·      Manage external implementation vendors and system integrators, including statement of work (SOW) definition, deliverable acceptance, resource oversight, and performance management.

·      Negotiate and monitor vendor contracts, hold partners accountable to milestones, and manage escalations.

Budget & Financial Management

·      Own project budgets: build cost estimates and business cases, track actuals against forecast, manage capital and operating expenses, and report variances to leadership.

·      Manage purchase orders, invoicing, and financial reconciliation in partnership with finance and procurement.

Salesforce Field Service Delivery

·      Lead the planning and delivery of Salesforce implementations, with emphasis on Salesforce Field Service (scheduling, dispatch, mobile workforce, work orders, service appointments).

·      Partner with Salesforce architects, admins, and developers to manage releases, integrations, data migration, and org governance.

·      Coordinate field service process design across dispatch, scheduling optimization, mobile enablement, and technician workflows.

Stakeholder Communication & Governance

·      Deliver clear, concise status reporting, dashboards, and executive readouts to senior leadership and steering committees.

·      Establish and enforce project governance, change control, and RAID (Risks, Assumptions, Issues, Dependencies) management.

·      Proactively identify, escalate, and mitigate risks and issues before they impact delivery.

Required Qualifications & Experience

·      10+ years of IT project management experience delivering technology projects with cross-functional IT and business teams.

·      3+ years of experience managing projects built on Salesforce technology, with demonstrable experience delivering Salesforce Field Service solutions.

·      Proven experience managing external implementation vendors and system integrators, including contract and SOW management.

·      Demonstrated budget management experience, including business case development, forecasting, and financial tracking for projects.

·      Strong command of Agile/Scrum and hybrid delivery methodologies and the full software development lifecycle (SDLC).

·      Proficiency with project and work management tools (e.g., Jira, Confluence, MS Project, Smartsheet).

·      Exceptional communication, stakeholder management, and executive-facing presentation skills.

·      Strong risk management, negotiation, problem-solving, and organizational leadership abilities.

·      Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience.

Preferred Qualifications

·      PMP, PMI-ACP, or Certified ScrumMaster (CSM) certification.

·      Salesforce certifications such as Salesforce Administrator, Field Service Consultant, or Salesforce Certified Associate.

·      Experience in telecommunications, utilities, field operations, or a service-heavy industry.

·      Experience integrating Salesforce with enterprise systems (ERP, billing, CRM, workforce management).

·      Familiarity with data migration, integration platforms (e.g., MuleSoft), and DevOps/release management for Salesforce.

Core Competencies

·      Leadership:  Guides matrixed teams without direct authority; builds alignment and accountability.

·      Business Acumen:  Connects technical delivery to business value and financial outcomes.

·      Communication:  Tailors messaging from technician-level detail to executive summary.

·      Adaptability:  Manages ambiguity and competing priorities across concurrent projects.

·      Results Orientation:  Drives delivery to measurable outcomes on scope, schedule, and budget.

Reporting & Structure

·      Reports to:  Director, Portfolio / Program Management.

·      Collaborates with:  IT engineering and architecture, business sponsors, Salesforce delivery teams, external vendors, PMO, finance, and procurement.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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