Job#: 3043047

Job Description:

Job Title: POS INTEGRATIONS ANALYST

Location: Boston, Massachussetts. Remote role but must be close to Boston.

6 month contract, potential to extend on a 6 month basis.

Must Haves:

• Strong experience in Hospitality or Retail Point of Sale integrations (Simphony a plus but not required).
• Must have great (technical) problem-solving skills, ability to quickly adapt.
• Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files.
• 3 years+ working experience supporting POS hardware/software
• 2 years+ working experience consulting with cross-functional teams

Nice To Haves:

• Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like CoPilot
• API familiarity - REST, RPC, JSON, and SOAP
• Knowledge/experience with Micros Simphony Point of Sale

Role Requirements/Descriptions:

• 3 years+ working experience supporting POS hardware/software
• 2 years+ working experience consulting with cross-functional teams
• Strong experience in Hospitality or Retail Point of Sale.
• Understand industry standard configuration methods, XML, INI, Windows Registry, etc.
• Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed.
• Must have great (technical) problem-solving skills, ability to quickly adapt.
• Ability to quickly acknowledge and take ownership of an issue.
• Work as a liaison between technical and non-technical teams.
• Self-starter, ability to perceive and carry out next steps without direction.
• Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.
• Exceptional organization, communication skills, and attention to detail.
• This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for Dunkin and Baskin-Robbins brands.
• The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth.
• Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases.
• Plans effectively yet can adapt to priority changes.
• Collaborate with team and vendors to test, identify, and manage issues.
• Respond promptly to others to ensure open and timely communication.
• Communicate all issues, status updates, action items, and risks to the management team.
• Support technical efforts with vendors and product teams to complete and enhance integrations.
• Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
• Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
• Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness.

Nice to have:

• Ability to understand and troubleshoot Point of Sale functionality related to both hardware and software.
• Some level of agentic AI experience, ideally but not limited to CoPilot.
• QSR Technology, Kitchen Display Systems.
• Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files.
• Practical experience writing detailed and concise technical documentation and specifications.
• Knowledge/experience with Micros Simphony Point of Sale
• API familiarity - REST, RPC, and SOAP
• Prior experience in the restaurant industry.
• Confluence, Jira

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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