Artificial intelligence (AI) has moved beyond being a future promise, it has become an operational reality within IT Managed Support services. We now classify incidents using machine learning (ML), resolve queries with chatbots, and use…
IT support services encompass a wide range of activities, from addressing technical issues to implementing new solutions. Efficient and streamlined IT support services are an essential component in the successful operation of organizations. To…
SITUATION
Our client needed to replace their inefficient support desk program by addressing critical gaps in their service desk workforce and decreasing support ticket resolution times. They were seeking…
SITUATION
Our client has over 75 different applications that they own and support for end users of all sizes. Their current support team was set up to offer higher level (Tier 2/Tier 3) support and troubleshooting, but they were getting…
SCOPE AND OBJECTIVES
Everforth Apex serves as a subcontractor and teaming partner in support of one of the largest federal Information Management (IM) and Information Technology (IT) help desks currently operating within…
