An American paint and coating manufacturing company scales a robotic process automation team responsible for the build-out of bots to address their backlog of automation requests.
SITUATION
Diversified consumer products companies often experience a huge demand when starting an RPA program. The surge of automation requests may overwhelm their capacity to implement them. Our client was struggling with a backlog of automation ideas that was too big for their internal team. They were also dealing with factors impacting those ideas. For instance, moving more applications to the cloud was inadvertently creating manual work for the RPA teams due to a lack of customization in most cloud apps. The client wanted to clear out their RPA backlog before the end of the year to meet the demand for new implementation projects in the future. They needed to identify a partner who had the capabilities to scale a robotic process automation team that would be responsible for the build-out of bots to address their backlog.
"[Everforth Apex’s Consultant] presented the information to leaders at [our company], and [the leaders] were so happy! They said it would have taken them three years to do it manually."
- Client IT Director
After doing an initial discovery of the environment we recommended a nearshore team structure consisting of a Scrum Master, RPA lead, RPA developer, quality analyst, and business systems administrator. Our team leads created customized training to increase the technical skills of our consultants. After confirming a go-forward plan with the client, we then engaged to help stand up an initial pilot program, leveraging our nearshore delivery center. The account center partnered very closely with our solution director to help with the build-out of RPA bots, supported integrations, and validations per designed specifications. Our team conducted unit testing, quality assurance, and process documentation in preparation for deployment in accordance with guidance from client stakeholders. Once they were comfortable with the client environment, our team provided fixes for existing automations, refined the client’s established backlog, and helped to establish prioritization in Jira. We partnered with the client to maintain a solution that would manage security risks arising from internal contract onboarding.
RESULT
Our team helped increase automation velocity, allowing the client to double the automations deployed per month. They completed over 100 automations in eight months and documented our nearshore onboarding process for future engagements with the client. Our estimated value for every hour automated cut down costs and time when compared to the client pursuing this initiative in-house.
