SITUATION

The company needed a strategic partner to transform IT operations from reactive to proactive, implement Digital Employee Experience (DEX) management, and deliver measurable improvements in IT efficiency and employee satisfaction. They selected Everforth Apex for our proven DEX engineering expertise and our ability to deploy solution experts who drive transformational change. 

Everforth Apex partnered with the client to deliver a comprehensive Digital Employee Experience transformation, recognizing that every minute saved in IT operations directly accelerates the development of lifesaving medicine. By combining Nexthink’s real‑time visibility with Everforth Apex’s engineering, automation, and DevOps expertise, the program modernized global IT operations and elevated the employee experience at scale.​

• Global DEX Transformation: Implemented Nexthink across the enterprise to provide end‑to‑end visibility, automated remediation, and streamlined workflows, reducing remote script executions from 600M to 10M while expanding telemetry, resolving issues proactively, and enhancing overall digital reliability.​

• Employee‑Centered, DevOps‑Driven Innovation: Introduced proactive issue management, sentiment‑driven engagement, and two‑way IT communication, while modernizing development practices with GitHub review pipelines, automated testing, and embedded governance to drive sustained operational excellence.

RESULT

By dramatically reducing IT friction through 98% fewer remote scripts, 30% ticket volume reduction, and resolving 80% of endpoint issues proactively, Everforth Apex transformed IT from a reactive support function into a strategic enabler of pharmaceutical innovation. Our focus on employee experiences ensures IT empowers rather than hinders their critical work, automatically resolving issues that previously required hours of employee time and multiple support tickets. Our DEX solution team will continue supporting the client’s journey toward their ambitious 80% ticket reduction goal by the end of 2026. ​

• 98% fewer remote scripts: Streamlined IT operations to eliminate manual interventions and accelerate issue resolution. ​

• 30% reduction in ticket volume: Reduced support burden, freeing IT resources for strategic initiatives. ​

• 80% of endpoint issues resolved proactively: Shifted IT from reactive troubleshooting to predictive problem-solving. ​
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