Job#: 3035543

Job Description:

Location: Menlo Park, California (Remote)

Employment Type: Contract

 COMPENSATION: $47 - $57 HOURLY

As a Technical Product Operations Specialist, you will work on projects that drive the growth, engagement, and quality of an organization's products through data-driven decision-making and technical tooling. We are looking for experienced professionals with strong technical acumen and product sense who can independently build analytical solutions, leverage AI tools to accelerate workflows, and drive programmatic improvements through data analysis and automation.

• Support program execution strategy for multiple products and platforms, including kickstarting new efforts, accelerating execution, and improving quality.
• Write and optimize SQL queries to collect, transform, and analyze product data from various sources to identify trends and insights.
• Build and maintain dashboards, reports, and visualizations to communicate findings to stakeholders.
• Leverage AI Agents and tools to accelerate data analysis, automate repetitive tasks, and prototype solutions.
• Proactively identify program risks, develop data-backed mitigation plans, and communicate updates across cross-functional teams.
• Perform general program management to identify opportunities and predict roadblocks through data analysis.
• Conduct labeling and LLM training across all organizational units.

• 8+ years of relevant experience in consulting, strategy, operations, or equivalent program management experience with a focus on technical product operations.
• Proficient in SQL, with the ability to write advanced queries including CTEs, window functions, joins, aggregations, and data transformations.
• Experience with AI Agents and AI-assisted workflows, with comfort in prompting and iterating with AI tools.
• Expert-level proficiency in Google Workspace, especially Google Sheets, including creating documentation, complex formulas, pivot tables, and automated workflows.
• Strong multi-tasking abilities with demonstrated experience managing multiple workstreams simultaneously.
• Ability to work independently, take initiative, and drive projects forward without close supervision.
• Capacity to learn new tools, technologies, and domains quickly and adapt to changing technical requirements.
• Effective critical thinking and experience leveraging data to anticipate and resolve problems.
• Proven time-management and organizational skills.
• Experience with data annotation, labeling, and LLM training.

• Experience with VS Code or similar development environments.
• Experience with low-code/no-code prototyping or AI-assisted code generation.
• Experience building dashboards and data visualizations (e.g., Tableau, Looker, or similar).
• Familiarity with data pipelines, ETL processes, or data infrastructure concepts.
• Experience working with engineering teams on technical specifications and requirements.
• Background in quality assurance, triage operations, or ML/AI validation workflows.
• Experience with testing, developing, and implementing test strategies (manual and automated) for products and features.

Pursuant to the California Fair Chance Act and other local ordinances, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct and adverse relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, manage stress, work safely and respectfully with others, exhibit trustworthiness, meet client expectations and standards, and safeguard business operations and company reputation.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.