Job#: 3036572

Job Description:

Location: Austin, Texas (Remote)

Our organization is seeking a Nexthink Lead for a Digital Employee Experience (DEX) practice. This role requires a professional with strong Nexthink technical skills combined with advisory and strategy capabilities. The ideal candidate will drive the overall DEX strategy, provide thought leadership on governance, and articulate value to customer stakeholders. This position involves responsibility for multiple programs and client-facing engagements for executive readouts.

• Drive and facilitate the overall Digital Employee Experience (DEX) strategy.
• Provide thought leadership on governance and articulate the value of the Nexthink platform to stakeholders.
• Oversee 3-5 programs/engagements and conduct client-facing executive readouts.
• Configure the Nexthink production environment, including modules such as Workplace Experience, Application Experience, and Collaboration Experience.
• Collaborate with customers to define the scope for Nexthink collector and browser extension deployment.
• Advise on and oversee the deployment of the Nexthink collector and web browser extensions.
• Integrate Nexthink with identity platforms like Azure Active Directory (Entra ID) and other systems such as Microsoft 365 and Zoom.
• Configure and manage Nexthink platform capabilities, including updates and library content packages.
• Work with global teams to support and manage the Nexthink platform.
• Analyze telemetry findings, summarize results, and incorporate them into final recommendations.

Experience:

• Demonstrated experience in a consulting or advisory role with client-facing responsibilities at an executive level.
• Proven experience working in IT with a complete understanding of End User Compute (EUC).
• Experience working with global teams.
• US Citizenship is required.

Technical Skills:

• Deep expertise with the Nexthink platform, including installation, configuration, and management.
• Knowledge of NQL (Nexthink Query Language) and the ability to build queries.
• Moderate skills with PowerShell to build remote actions.
• Experience with modern deployment technology.
• Familiarity with ServiceNow integration and creating synergy across DEX and EUC offerings.

Advisory and Persona Skills:

• Strong business acumen with the ability to drive use cases and articulate value to customers.
• Experience working directly with customers in consulting engagements at all levels.
• Excellent written and verbal communication skills, with the ability to influence business and executive leadership.
• Understanding of user personas and their application in improving employee experience.
• Ability to lead workgroup sessions with business and IT SMEs to drive consensus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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