Job#: 3037598

Job Description:

Job Description:Position TitleTechnical Help Desk - Intermediate

Line of BusinessAdministration analyst

LOB Overview

Target Start DateJune 1, 2026 (asap)

Duration6 months

Work ModelHybrid

In-Office Requirement Once per week (Tuesdays) and the second Friday of the month.

Work Hours37.5

Job Description

Title :- Technical Help Desk - Intermediate

· What you'll be doing

· In this role, you will support access request provisioning such as granting, modifying, or revoking user access to applications, systems, or resources based on business needs and security policies. Requests are managed through ServiceNow, the enterprise IT service management platform.

How you’ll succeed

o Analytical investigation - Demonstrate a high level of understanding of various technologies. You'll thrive in this environment if you are motivated in your ability to communicate detailed information in a meaningful way.

o Troubleshooting skills - Research, maintain, and recommend updates to written documentation on each escalated incident and/or contact; respond to end users.

Who you are

o You can demonstrate experience in interpreting information received from the first level of response when issues are escalated, including those related to access management based on knowledge base articles..

o You have strong knowledge of first level support(Help Desk support); ability to multi-task and make sound judgments in a fast-paced, high stress environment; experience with Microsoft azure applications

o You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

o Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Key Requirements & Skills

Must-Have Skills· ServiceNow, Active Directory, Microsoft Azure, Microsoft Exchange, Microsoft Excel + Troubleshooting knowledge on Windows and Mac Devices.

Nice-to-Have Skills· PowerShell scripting

· Tableau Reporting

· Power Bi

Soft SkillsOral and verbal communication skills

In regards to background checks as a manager you have the discretion to allow a CW to begin their assignment while employment verification or professional credential checks (if required) are still in progress. This approach aligns with the flexibility already available in the employee screening process and ensures consistency across onboarding practices and minimize onboarding delays. Are you comfortable providing this exception?Yes

Screening Questions and/or credential checks:N/A

Supplier Call AvailabilityMonday, June 8 at 1:30 p.m.

Summary:

The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate's degree in computer related field or equivalent training required

• 2-4 years experience required

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Basic ability to work independently and manage one’s time

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.