Job#: 3037816

Job Description:

Client: Financial Services

Team: TBA

Job Title: Change Implementation Consultant 2 / Merchant Services Implementation Consultant

Location: Chandler, AZ (preferred) / Charlotte, NC / West Des Moines, IA – Hybrid (minimum 3 days onsite)

Contract Length: 12mo (likely extension; potential conversion)

Pay Rate: $30 - $37 (OT40)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (local time; occasional OT possible)

1. 2+ years of Merchant Services experience within banking
2. 2+ years of client-facing implementation or account management experience
3. 2+ years of Change Implementation or project delivery experience

1. Experience with payment solutions (issuing, acquiring, gateway platforms)
2. Strong project management and stakeholder engagement skills
3. Experience working with Sales, Relationship Management, or Treasury Management teams
4. PMP or Certified Payments Professional (CPP) certification
5. Strong communication and training facilitation experience

In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunities for process improvements within Change Implementation. Review and analyze basic or tactical Change Implementation assignments or challenges requiring evaluation of alternatives related to low-to-medium risk deliverables. Present recommendations for resolving moderately complex situations while exercising independent judgment. Provide information to client personnel in Change Implementation.

• Manage client-facing implementation projects for Merchant Services solutions (E-Bill Express, Payment Gateway, etc.)
• Establish timelines, track milestones, and ensure successful project delivery
• Apply project management methodologies to drive consistent execution

• Serve as primary point of contact for clients during implementation
• Collaborate with Sales, Relationship Management, and internal teams
• Provide implementation updates, escalate risks, and manage expectations

• Deliver training to clients and internal partners on solutions and processes
• Provide guidance on system usage and implementation workflows
• Support onboarding and adoption of payment solutions

• Identify project risks, blockers, and dependencies
• Document status, risks, and issues according to procedures
• Escalate challenges to leadership and partners when needed

• Identify opportunities to improve implementation processes and client experience
• Gather feedback from clients and internal stakeholders to refine workflows
• Support ongoing strategic and operational initiatives

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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