Job#: 3038311

Job Description:

Infrastructure Project Coordinator

Location: Remote

Contract: 6 month, contract to hire

Overview

NWN is seeking an organized and customer-focused Infrastructure Project Coordinator to support the successful delivery of infrastructure and IT services projects. This individual will play a key role in coordinating technical resources, managing customer communication, and ensuring project documentation and billing processes are completed accurately.

This is an excellent opportunity for someone with a foundational understanding of project management and IT infrastructure who is eager to learn and grow in a fast-paced, client-facing environment.

Key Responsibilities

• Coordinate day-to-day project activities across multiple infrastructure initiatives
• Request and assign appropriate engineering resources based on project needs
• Facilitate introductions and communication between engineers and customers
• Schedule and manage project calls, meetings, and follow-ups
• Maintain accurate project documentation within ServiceNow and internal systems
• Ensure all work and deliverables are documented in accordance with company processes
• Submit completed project work for billing in a timely and accurate manner
• Provide exceptional customer service and ensure a positive client experience
• Collaborate closely with internal teams to ensure smooth project execution

Project Scope

You will support projects across a variety of infrastructure technologies, including:

• Voice systems (e.g., Cisco phones)
• Data center environments
• Network infrastructure (switching and routing)
• Server technologies

Qualifications

Required (Top 3 Must-Haves)

• Foundational understanding of project management principles and IT/technology environments
• Strong customer-facing communication skills with the ability to learn quickly and adapt
• Experience working with ServiceNow or similar ticketing/project tracking tools

Preferred

• Exposure to IT infrastructure projects or technical service environments
• Experience coordinating technical resources or working with engineering teams

Success Profile

The ideal candidate is:

• Organized and detail-oriented
• Proactive, dependable, and eager to learn
• Comfortable managing multiple priorities in a fast-paced environment
• A strong communicator who can effectively engage both customers and technical teams

Onboarding & Development

• Assigned a dedicated buddy/mentor for onboarding
• Hands-on shadowing from day one to accelerate learning
• Expected to be fully ramped within the first 30 days

Tools & Technology

• ServiceNow (primary platform)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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