Job#: 3038623

Job Description:

Location: Indianapolis, Indiana (Onsite)

We are seeking full-time Mortgage Origination Professionals for a position in Indianapolis, IN. In this role, you will use your background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to support customer service functions related to housing programs. This position offers an opportunity to expand your knowledge of mortgage policies and procedures while making a positive impact.

• Provide customer service by answering calls and emails from the lending industry and the public on program guidelines and procedures.
• Utilize knowledge of the mortgage industry to locate answers in a knowledge database to address client requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all contacts in a database.
• Maintain up-to-date knowledge of mortgage processes and procedures.

• High School diploma or General Educational Development (GED) certificate.
• 2+ years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
• 1+ years of contact center or telephone customer service experience.
• Proficiency with navigating multiple computer systems, applications, and search tools.
• Effective time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

• Bilingual proficiency in English and Spanish (verbal and written) a plus
• Knowledge or background in FHA guidelines desired
• Contact center experience (Omnichannel) preferred

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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