Job#: 3041205

Job Description:

Role: Program Manager – Issue Management & Governance

Length: through 12/31/2026 with potential to extend

Location: Hybrid

             Open to the following locations:

• Minneapolis, MN
• Charlotte, NC
• Dallas, TX
• Chicago, IL
• Atlanta, GA
• Detroit, MI
• Birmingham, AL

Program Manager, Issue Management & Governance

The ideal candidate should have a strong background in risk management, governance, controls, issue remediation, and continuous process improvement.

Position Summary

We are seeking an experienced Senior Program Manager to lead and continuously enhance the Enterprise Issues Management Program. This role will be responsible for driving issue management governance, strengthening risk and control frameworks, ensuring compliance with policy standards, and partnering closely with Enterprise Risk Management (ERM) and business stakeholders.

The Program Manager will serve as the subject matter expert for issue management processes, corrective action planning, quality assurance standards, and portfolio oversight. This individual will proactively identify opportunities for program improvement, monitor issue remediation activities, establish reporting requirements, and ensure adherence to organizational policies, governance standards, and service level expectations.

Key Responsibilities

• Own and manage the end-to-end Enterprise Issues Management Program, including governance, oversight, reporting, and continuous improvement initiatives.
• Partner closely with Enterprise Risk Management (ERM), Compliance, Audit, and business leaders to ensure effective identification, escalation, remediation, and closure of issues.
• Develop and enhance risk control frameworks, governance protocols, and issue management standards to drive consistency across the organization.
• Establish program metrics, reporting requirements, dashboards, and executive-level communications related to issue management activities and portfolio health.
• Monitor issue remediation portfolios to ensure compliance with established Service Level Agreements (SLAs), risk tolerances, and regulatory expectations.
• Provide guidance and challenge to issue owners regarding root cause analysis, corrective action plans, remediation strategies, and issue documentation.
• Review and assess issue submissions to ensure adherence to policy requirements and governance standards.
• Collaborate with Quality Assurance (QA) and Quality Control (QC) teams to improve issue management processes and ensure issues meet organizational quality standards.
• Facilitate governance forums, working groups, and stakeholder meetings focused on issue management effectiveness and risk reduction.
• Identify program risks, process gaps, and control weaknesses, recommending strategic improvements to strengthen the overall risk management framework.
• Support regulatory, internal audit, and external audit inquiries related to issue management activities and corrective action tracking.
• Drive a culture of accountability, transparency, and continuous improvement across the organization.

Required Qualifications

• 7+ years of experience in Program Management, Risk Management, Governance, Compliance, Audit, Controls, or related disciplines.
• Demonstrated experience leading or managing an Enterprise Issues Management Program, Risk Governance Program, or Regulatory Remediation Program.
• Strong understanding of risk management frameworks, internal controls, issue lifecycle management, and governance practices.
• Experience partnering with Enterprise Risk Management (ERM), Internal Audit, Compliance, and business stakeholders.
• Proven ability to develop corrective action plans, remediation strategies, root cause analyses, and issue resolution processes.
• Experience designing executive reporting, risk dashboards, performance metrics, and portfolio monitoring processes.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend strategic improvements.
• Exceptional stakeholder management, facilitation, communication, and influencing skills.
• Demonstrated ability to manage multiple priorities in a fast-paced, highly regulated environment.
• Experience with Governance, Risk, and Compliance (GRC) platforms and issue management systems.

Key Competencies

• Issue Management & Remediation
• Risk Governance & Controls
• Enterprise Risk Management
• Quality Assurance & Quality Control
• Regulatory Compliance
• Corrective Action Planning
• Root Cause Analysis
• Executive Reporting & Metrics
• Stakeholder Management
• Continuous Process Improvement
• Portfolio Monitoring & SLA Management
• Program Leadership

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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