Job#: 3041535

Job Description:

Location: Washington, D.C. (Onsite)

The successful candidate will provide oversight and management support for a team of over 30 Windows engineers. This team is responsible for operations, maintenance, and engineering support for the client's Common Operating Environment. The Server Tower Lead will provide leadership to the Windows Server Tower staff and serve as a Windows engineering thought leader for the Government client. This role involves managing a wide range of technologies and services, from on-premise servers to multi-cloud environments, and ensuring service stability by responding to initiatives and resolving outages.

• Provide leadership for a team of 30+ personnel performing complex engineering, operations, and maintenance support.
• Serve as the escalation point for application support and troubleshooting, providing guidance on complex production, application, or system problems.
• Oversee the provisioning, patching, vulnerability remediation, and day-to-day management of the Windows server environment.
• Manage ServiceNow ticket queues for incidents, requests, and changes, ensuring compliance with documentation standards.
• Facilitate and lead daily change management meetings with team and government staff.
• Provide inputs for presentations and deliverables to management, including program and progress reviews.
• Collaborate with other infrastructure and vendor teams to develop solutions for multi-faceted requirements.
• Perform Root Cause Analysis and Problem Management for Windows systems and tools.
• Create and maintain system documentation for domain technologies, including installation, configuration, and troubleshooting steps.
• Provide support for new enterprise systems and contribute to engineering solutions that address existing issues.

• Demonstrated experience managing multi-discipline server and system operation teams.
• Experience managing teams of 30+ personnel in complex engineering and O&M environments.
• Project Manager, Project Lead, or Program Manager experience leading teams of similar size, ideally supporting government clients.
• Expert-level experience in managing service delivery and solutioning.
• Extensive knowledge of multi-vendor server operating systems.
• Experience in a fast-paced ITSM support environment, including leading troubleshooting calls across multiple teams.
• Experience with performing root cause analysis, risk identification, and risk mitigation.
• Strong interpersonal skills, including the ability to collaborate effectively.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

• Demonstrated experience in all aspects of enterprise Windows environment operations, maintenance, and engineering.
• Enterprise Architect experience, particularly in medium to large government environments.
• Experience with the ServiceNow ITSM platform, including managing tickets, building dashboards, and creating workflows.
• Experience leading on-premises to cloud migrations to Azure, AWS, OCI, and/or GCP.
• Project Management Professional (PMP) Certification.
• Agile certifications such as Certified Scrum Master (CSM), SAFe, or PMI-ACP.
• ITIL certification(s).
• Cloud solution architect or enterprise architect certifications (AWS, Azure, Google).

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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