Job#: 3041941

Job Description:

Location: West Palm Beach, Florida (Onsite)

We are seeking a senior-level Business Systems Analyst to support the modernization and migration of customer service and billing-related business processes from legacy applications into Salesforce. This individual will serve as the bridge between business stakeholders and technical teams, ensuring that business requirements are accurately documented, translated into functional specifications, tested, and successfully implemented. The ideal candidate will possess a blend of business analysis, data analysis, systems integration, and testing experience, with the ability to operate independently and drive requirements through the full project lifecycle.

• Lead requirements gathering sessions with business and technical stakeholders.
• Document functional requirements, business requirements, user stories, process flows, and solution specifications.
• Facilitate communication between business teams, Salesforce developers, and legacy application development teams.
• Analyze existing business processes and support migration efforts into Salesforce.
• Support system modernization initiatives involving customer service and billing platforms.
• Create and execute test plans, test cases, and UAT documentation.
• Coordinate and facilitate User Acceptance Testing (UAT).
• Validate that functionality delivered by development teams aligns with business requirements.
• Support production deployments and post-deployment validation activities.
• Assist with API and system integration discussions and requirements documentation.
• Drive meetings, track action items, and ensure project deliverables remain on schedule.

• 5+ years of experience as a Business Analyst, Business Systems Analyst, or Functional Analyst.
• Experience supporting enterprise application integrations.
• Experience leading requirements gathering sessions with business and technical stakeholders.
• Ability to drive projects and own deliverables from requirements through implementation.
• Intermediate experience with a relational database, including writing queries and interpreting data.
• Strong requirements gathering and documentation experience.
• Experience working directly with software development teams.
• Hands-on UAT and testing experience.
• Excellent communication, facilitation, and documentation skills.

• Salesforce experience.
• Advanced SQL skills.
• CRM implementation or migration experience.
• Experience supporting application modernization initiatives.
• API and system integration knowledge.
• Customer service, billing, or financial systems experience.
• Utility industry experience.
• Experience working within complex enterprise environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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