Job#: 3043231

Job Description:

Location: Ketchum, Idaho

We are seeking a customer-focused End User Computing Specialist II to provide technical support and solutions across multiple healthcare facilities. Under direct supervision, this role provides timely and creative solutions to end-user computer, telecom, and networking problems of a moderate to complex nature. This position is a second-level resolution resource responsible for supporting end-user computing devices, telecommunications systems, networking components, and IT infrastructure to ensure uninterrupted productivity for staff.

• Serve as a second-level technical support resource for end users experiencing hardware, software, telecom, networking, and infrastructure-related issues.
• Diagnose, research, isolate, and resolve moderately complex technical problems in a timely manner.
• Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems.
• Provide both remote and onsite technical support to healthcare staff.
• Support and maintain IT hardware, peripherals, communications equipment, and infrastructure components.
• Install, configure, upgrade, and replace endpoint devices and related technology equipment.
• Utilize ticketing systems to accurately document incidents, requests, troubleshooting efforts, and resolutions.
• Collaborate with Tier 2 support personnel for appropriate services, repairs, and troubleshooting.
• Identify recurring technical issues and recommend systems modifications to reduce user issues.

• A minimum of 3 years of applicable experience in desktop support, end-user support, help desk, or field services is required. Education may be considered in lieu of some experience.
• Experience supporting Windows operating systems, desktop and laptop hardware, and mobile devices.
• Experience with printers, print services, and basic networking and connectivity troubleshooting.
• Experience working within a ticketing or incident management system.
• Strong customer service orientation with a commitment to providing a positive end-user experience.

• Experience supporting healthcare, hospital, or clinical environments.
• Familiarity with healthcare technologies and workflows.
• Experience supporting audio-visual systems or conference room technologies.
• Knowledge of network troubleshooting and infrastructure support.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certifications.

• This is a field-based position that requires travel throughout the Magic Valley region.
• Candidates must be comfortable working in hospital and clinical environments, which may involve occasional patient contact.
• Reliable personal transportation is required for travel between sites. Mileage reimbursement is provided.
• Occasional overnight travel to locations outside the Wood River area may be required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.