SITUATION
Our client has over 75 different applications that they own and support for end users of all sizes. Their current support team was set up to offer higher level (Tier 2/Tier 3) support and troubleshooting, but they were getting…
In today's business environment where technology plays a crucial role in the success of organizations, IT Service Management (ITSM) has become more complex and challenging. Organizations have turned to ITSM best practices such as ITIL, ISO 20000…
SITUATION
Our client was seeking a strategic partner to help improve and expand one of their division’s Agile playbook. Their existing Agile teams were lacking cross-team coordination…
SITUATION
Our client lacked an automated approach to assign qualified personnel to perform mandated aircraft maintenance consistently. Safety-sensitive tasks were assigned manually to maintenance crew members without proper employee…
Are you spending your time and energy on the right tasks during your job search? Are you being intentional about networking with the right people and in the right places? Do you feel like a good chunk of your time is spent applying to job…
