SITUATION
Our client, a leading global beauty retailer invested in expanding its machine learning capabilities with a focus on employee performance optimization. Historically, beauty advisor (BA) performance data…
SITUATION
Our client had Tier III support employees helping licensed stores and doing lots of overtime work with little structure. This situation created rising costs and employee burnout which…
Great Place to Work® (GPTW) Mexico, has announced its 2023 list of Top 100 Chief Human Resources Officers (CHRO). The award recognizes human resources leaders who are focused on growing their businesses and cultivating cultures of trust among…
SITUATION
Our client was struggling with a new program responsible for providing post-sales escalation support to internal and external customers. Challenges included a lack of established processes and procedures, unclear…
SITUATION
Our client, a Fortune 500 regulated utility, needed a partner to help them expand their business within non-core operations, specifically within their retail home appliance line of business. The strategic vision…
