How to Rejoin the IT Workforce After an Employment Gap
Industries and markets such as tech are constantly evolving and modernizing, but don't rule yourself out for having an employment gap or dated IT skills. Why? New jobs are generated with innovation and progression, requiring individuals with the…
AI Call Center Evaluations
SITUATION
Our client, a large financial services firm, operated a call center to support customer inquiries. That call center received nearly 50 million calls each year. As part of regulatory compliance and quality initiatives, a…
Technology and Process Projects
SITUATION
The business unit responsible for managing existing loan portfolios within a large mortgage bank required a team to manage and deliver a variety of technology and process projects. The first phase of this work required developing…
PMaaS and the Joys of Delegating Program Management
Who develops the integrated project schedule?
Who can I find to update the program documentation?
Would someone please figure out a way to generate a dashboard for these projects?
What is the answer to all of these questions?…