SITUATION
Our client needed to establish a platform to ensure the proper payment of all health claims, both pre-pay and post-pay. Their process to handle incorrect claims was highly manual, leading to the…
SITUATION
Our client was facing ongoing financial stress from recent acquisitions, which was further exacerbated by the economic factors associated with the COVID-19 pandemic. They recognized that digital transformation investments were key…
SCOPE AND OBJECTIVES
Our client, a financial services institution, was in the process of a significant automation initiative and required a partner that could deliver personnel to assist with the design, implementation, and…
SITUATION
A U.S. state’s IT department was initially utilizing a previous installation of ServiceNow IT Service Management (ITSM) to maintain their internal IT services, but they were concerned that their users were not adopting the Service…
SITUATION
Our client had severely outdated technical systems within their applications and broader IT which posed a threat of future costs if not properly addressed. They were reviewing over…
