SITUATION
The company needed a strategic partner to transform IT operations from reactive to proactive, implement Digital Employee Experience (DEX) management, and deliver measurable improvements…
Transitioning from the military is a stressful process for most service members and their families. As I assist transitioning military and veterans in preparing for their re-entry into the civilian workforce, I have discovered many opportunities…
SITUATION
Our client has a set of reports which are run regularly within their management and reporting centers. Pulling reports and tickets when triaging internal alarms and outages within both Regional…
SITUATION
Our client needed to replace their inefficient support desk program by addressing critical gaps in their service desk workforce and decreasing support ticket resolution times. They were seeking…
SITUATION
Our client was struggling with a new program responsible for providing post-sales escalation support to internal and external customers. Challenges included a lack of established processes and procedures, unclear…
