SITUATION
Our client, a world leader in vacation rental services, wanted to accelerate the rollout of new features in their technical environment. Accelerating the deployment exposed many issues with our client’s transaction…
SITUATION
Our client was seeking to evaluate and assess existing systems, procedures and controls for potential gaps. They also desired a partner that could begin implementation of any corrective actions identified during…
SITUATION
A leading global solar innovation firm experienced gaps in reporting and analytics capabilities. Their system consisted of five international databases that allowed for data storage but lacked the ability to be…
SITUATION
Our client decided to move foreign-based Level 2 support services back onshore to the United States. Our client needed a partner to build an onshore operational model, and to deploy and manage a team to provide Level 2…
SITUATION
Our client’s primary objective was to consolidate their escalation and professional services support for investigative, technical, sales and billing support teams under a single managed service provider. Consolidation…
