SITUATION
Our client, a large financial services firm, operated a call center to support customer inquiries. That call center received nearly 50 million calls each year. As part of regulatory compliance and quality initiatives, a…
SCOPE AND OBJECTIVES
One of our long-standing clients, a Fortune 50 financial services institution, was expanding their use of artificial intelligence with the goal of enhancing their customer experience. They wanted to improve their…
Everforth Apex and ConverzAI, a leader in AI recruitment software, partner up in this educational panel to help job seekers navigate the evolving hiring landscape. As artificial intelligence becomes more…
Artificial intelligence is rapidly reshaping the modern workplace. It is streamlining operations, accelerating decision-making, and redefining how value is created. From generative models producing content in seconds to algorithms fine-tuning…
July 24, 2025, RICHMOND, Va. — Everforth Apex, a leading global technology services firm and ASGN brand (NYSE: ASGN), today announced the availability of their AI customer service agent, Peak CX-AI, in the new AI Agents and Tools category of AWS…
