SITUATION​

The client’s User Acceptance Test (UAT) team was facing multiple issues related to workload and subject matter expertise required for testing products thoroughly and efficiently. Two…

SITUATION

A U.S. state’s IT department was initially utilizing a previous installation of ServiceNow IT Service Management (ITSM) to maintain their internal IT services, but they were concerned that their users were not adopting the Service…

SITUATION

Our client needed an application for the ground staff to keep track of equipment asset status to replace manual tracking. This application would need to enable ground crew staff to track real-time data on their equipment to enable…

SITUATION

The troubleshooting and resolution of IT tickets often consume valuable time, effort, and resources. Extracting the necessary information needed to create a ServiceNow ticket when no resolution is found also…